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Sat, Nov 6, 11:00 - 11:25, Morgan Room     Paper (refereed)
Recommended Citation: Roggio, R F.  Establishing Computer User Groups in a Metropolitan Area.  In The Proceedings of the Information Systems Education Conference 2004, v 21 (Newport): §3264. ISSN: 1542-7382.

Establishing Computer User Groups in a Metropolitan Area

Refereed9 pages
Robert F. Roggio    [a1] [a2]
Department of Computer and Information Sciences
University of North Florida    [u1] [u2]
Jacksonville, Florida, USA    [c1] [c2]

The greater part of technological activity takes place in large cities and towns. It is in these metropolitan areas therefore that there will be a wide spectrum of users using a variety of software tools and applications. Frequently, a positive approach to mastering a software product is to speak to and work with other users. Users often want to learn about products, share their enthusiasm for a product and discuss ways to better use the product. Many users prefer the “users group” atmosphere (Cahoon 1996). Within users groups, Special Interest Groups (SIGs) are sometimes formed to specialize on more complex or popular components of the software. The North Florida Rational Users Group (NF-RUG) was established in March 2003 for users of the IBM-Rational family of software development methods and tools. This paper provides a brief background on user groups, the general structure of a user group, membership benefits, and models valuable lessons learned relating to the successful establishment of the North Florida Rational Users Group.

Keywords: creating user groups, user groups, IBM Rational Software

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